How Norse Atlantic Airways Gained Operational Visibility Across Engineering and Reliability
Creating Operational Visibility Across Engineering, Reliability, and Safety
For engineering and CAMO teams, operational data delivers true value only when it can be translated quickly into actionable decisions that support daily airline operations. Yet as airlines scale, maintaining clear visibility into reliability trends, safety risks, maintenance performance, and operational disruptions becomes increasingly complex, especially when critical information is spread across disconnected systems, manually generated reports, and internally developed dashboards.
This was the operational landscape Norse Atlantic Airways sought to improve as it expanded its long-haul Boeing 787 fleet. In order to build a more connected, data-driven engineering operation, Norse Atlantic Airways chose to partner with EXSYN and implement the suite of analytics apps, an aviation-tailored analytics and reporting environment designed exclusively for engineering, maintenance, and reliability teams.
The Challenge
How do engineering and CAMO teams maintain operational oversight when reliability events, safety reports, maintenance records, and operational KPIs all live in different systems, each with its own structure, reporting logic, and operational context?
Although Norse already had internal Power BI capabilities, many aviation-specific workflows — from reliability monitoring and safety reporting to maintenance trend analysis still depended heavily on manual effort and deep operational expertise.
At the same time, analysing highly structured datasets from systems such as AMOS and Centrik introduced additional complexity, particularly when engineering teams needed to quickly identify operational risks, recurring defects, reporting trends, or maintenance performance issues.
Norse needed a more scalable and operationally focused way to:
Monitor reliability performance and operational disruptions
Improve visibility into safety and compliance trends
Analyse maintenance and workorder activity more efficiently
Reduce manual reporting and fragmented analysis workflows
Consolidate operational data into a more actionable engineering environment
The Solution: the suite of analytics apps from EXSYN
To address these challenges, EXSYN supported Norse Atlantic Airways with the implementation of the suite of analytics apps, a centralized analytics platform engineered specifically for aviation engineering, maintenance, and reliability operations.
Built with deep aviation domain expertise, the suite of analytics apps consolidates operational and maintenance data from systems including AMOS and Centrik into a single, integrated environment. The platform brings together reliability and maintenance analytics, safety monitoring, operational KPI tracking, and configurable engineering dashboards, enabling teams to turn unified data into consistent, timely operational insights.
By centralizing aviation-specific data and workflows, the apps reduce manual reporting burden while enabling faster, more reliable decision-making across engineering and operational functions.
Targeted Operational Use Cases
One of the key strengths of the implementation was its ability to support highly operational and airline-specific use cases across different departments.
Reliability Reporting
One of the most significant operational improvements for Norse Atlantic Airways has been the transformation of its reliability reporting process. By automating report generation and providing intuitive access to operational and reliability data, the Analytics Apps have reduced the manual effort required to prepare monthly reports. This allows engineering teams to focus less on data preparation and more on analysing trends, identifying emerging issues, and developing recommendations that support proactive reliability management.
“The most significant operational improvement has been the transformation of our reliability reporting process from a largely reactive activity into a proactive reliability management tool. The Analytics Apps provide a streamlined, one-click reliability reporting capability, significantly reducing the manual effort previously required to prepare monthly reports.
As a result, our engineering teams can review reliability trends, identify emerging issues, and develop recommendations in advance of reliability meetings. This allows meeting discussions to focus on decision-making and corrective actions rather than data gathering and analysis. In addition, the platform enables flexible ad hoc analysis and report customization, allowing engineers to investigate specific issues and continuously refine reporting as operational needs evolve.”
— Ole Holmsten, Head of Engineering at Norse Atlantic Airways
Workorder Mismatch Analysis
The suite of analytics apps enables comparison and analysis of discrepancies between AMOS workorders and ELB records, supporting improved data consistency and greater accuracy in maintenance tracking.
Safety Management System (SMS) Monitoring
By integrating safety reporting data from Centrik, the suite of analytics apps provides ongoing visibility into safety reporting trends, key operational risks, and category-level trend development. These insights support Safety Action Group meetings and preparedness for audits by EASA, UK CAA, and other regulatory authorities.
Engine Contract and Performance Tracking
The platform also supports engine-related operational analytics, including tracking engine usage against Rolls-Royce contractual requirements. Automated reporting workflows significantly reduced the manual effort previously required for monthly reporting activities.
Custom Engineering Dashboards and Reporting
Through the apps’ Developer functionality, Norse Atlantic Airways can also build customized dashboards, widgets, and reporting views tailored to specific engineering and operational requirements. This enables teams to create airline-specific analytics workflows and reporting structures aligned with their day-to-day operational processes.
Integration and Deployment
The implementation integrated operational and engineering data from AMOS together with additional datasets from systems including Centrik. While AMOS integration followed a relatively streamlined process, additional operational systems introduced more complex data structures that required selective extraction and modelling of relevant operational information.
Today, the Analytics Apps have become the primary entry point for monitoring maintenance and engineering performance across the organisation. Instead of navigating multiple AMOS modules to identify trends or potential issues, engineers and management teams can access intuitive dashboards that consolidate critical operational and reliability information into a single view. This enables users to identify exceptions, deviations, and emerging trends before carrying out more detailed investigations within AMOS, improving visibility while allowing engineering resources to focus where they deliver the greatest operational value.
Looking Ahead: Supporting the Future of Data-Driven Airline Engineering
As airline operations continue to grow in complexity, engineering teams need more than access to data—they need data continuity, confidence in the information they use, and timely operational insights to support safe, efficient, and scalable decision-making.
For EXSYN, the partnership with Norse Atlantic Airways reflects a broader mission: helping airlines and operators establish data continuity across engineering, maintenance, reliability, and operational systems. By connecting operational data, improving data confidence, and enabling continuous operational monitoring, EXSYN helps organisations strengthen operational oversight and build more resilient, future-ready aviation operations.
“For airlines seeking to strengthen their data-driven decision-making capabilities, the Analytics Apps provide a practical, industry-focused solution that combines rapid deployment, aviation-specific functionality, and strong long-term cost-effectiveness.”
— Ole Holmsten, Head of Engineering, Norse Atlantic Airways
About Norse Atlantic Airways
Norse Atlantic Airways (hereby ‘Norse Atlantic’), founded by CEO and major shareholder Bjørn Tore Larsen in March 2021, is an airline specializing in low-cost, long-haul, direct flights to a range of exciting destinations on the intercontinental market, offering passengers more opportunities and flexibility to explore the world. Headquartered in Arendal, Norway, Norse Atlantic ASA, a publicly traded company listed on the Euronext Expand Exchange in Oslo, Norway, is the parent company of Norse Atlantic Airways AS and Norse Atlantic UK LTD. Norse Atlantic Airways AS holds two Air Operator’s Certificates (AOCs), one in Norway and one in the UK. Norse Atlantic fleet includes 15 modern, fuel-efficient, and more environmentally friendly Boeing 787 Dreamliners that serve destinations including New York, Los Angeles, Miami, Orlando, Barbados, Montego Bay, Bangkok, Oslo, London, Berlin, Rome, and Paris. The company’s first flight took off from Oslo to New York on 14th June 2022.